Frequently Asked Questions
Find Quick Answers.
Shipping & returns
Get details on shipping times, locations, customs fees, and how to handle returns, refunds, or missing packages.
Do you ship worldwide?
Where do you ship from?
How long will it take to receive my order?
When will my order be processed?
What if I don't receive my order?
How do I return an item?
What if the item(s) I received are defective/incorrect/damaged?
When will I receive my refund?
Yes, we do ship worldwide.
We ship from Hong Kong.
Due to high demand, orders may take between 5–10 days to arrive.
Orders are processed between Monday and Friday within 1–3 business days, and shipped the next day. We don't ship on weekends.
If your order does not arrive within 30 days after shipping, you are eligible for a full refund.
Please contact us at info@shoputopify.com
Contact us with your order number and photographs. We’ll resolve your issue as soon as possible.
Refunds are issued to the original payment method within 7–10 business days after receipt of the returned item or cancellation approval. Contact your bank if you don’t see the refund.
Orders
Learn how to modify or cancel your order, check processing times, and understand what to do if your order doesn’t arrive.
Can I change or cancel my order?
When will my order be processed?
What if I don't receive my order?
Yes, within 12 hours of ordering. After that, changes/cancellations are not possible, but you can return the order once received for a full refund.
Orders are processed within 1–3 business days (Monday–Friday), then shipped the next business day.
You are eligible for a full refund if you do not receive your order within 30 days after shipping.
Products
Find information about payment methods and what to do if you receive defective, incorrect, or damaged items.
What payment methods do you accept?
What if the item(s) I received are defective/incorrect/damaged?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
Please include order number and photographs when contacting us. We’ll handle it quickly.
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